DWP Complaints – 0843 487 1819
The Department for Work and Pensions (DWP) has a specific process that needs to be followed if there are complaints in regards to its services. In addition each of the different parts of the Department for Work and Pensions has its own complaints procedures. Here you can learn how to file a complaint for each of the services offered by the Department for Work and Pensions – and how you can contact them through the DWP phone number.
If you have a complaint about the service you have received from Jobcentre plus it is recommended that you contact the centre you have been dealing with first. You should explain what has occurred and what you believe needs to be done to rectify the situation.
If you are unhappy with how the issue is resolved then you will be asked if you want to send the complaint to the Director General of Operations for the Department for Work and Pensions. They will aim to handle any complaint within 15 working days.
If you are not happy how the Director General of Operations deals with the complain you can then ask for an investigation by an Independent Case Examiner. You can contact an independent case examiner on their DWP complaints number.
Pension Services Complaints
If you have any DWP complaints in regards to your pension you should call the pensions services helpline. This helpline is available from Monday to Friday 8am to 6pm. They will try to resolve the issues within fifteen working days. If you want to proceed with your complaint you can contact the Director General of Operations for the DWP.
If you complaint has still not been properly addressed then you can ask for an independent case examiner investigation. Finally you can contact your MP and ask them to open a complaint with the Parliamentary and Health Service Ombudsman.
Child Services Complaints
For Child Services (CSA) or Child Maintenance Services complaints you should contact the complaints resolution team. If they are unable to resolve your complaint then you can contact the complaints review team who will look at your case. If this leads to an unsatisfactory result then you can contact the independent case examiner who will investigate.
Next you can ask your MP to take the case to the Parliamentary and Health Service Ombudsman. If you want to appeal a decision in regards to child maintenance payments then you must first contact the CSA. It is advised that you begin any DWP appeals within one month of the CSA’s decision.